Frequently Asked Storage Questions

If you want to know more about our services, you’ll probably find your answer here!


Do I need a credit card to reserve a storage unit?

Nope! You can reserve a storage unit online, in person, or by telephone, with just your first and last name, and a contact phone number, couldn’t be easier! We do not require a credit card to reserve a unit or to make a payment.

What do I do if the office is closed but I need to speak with someone?

Our property managers are available to answer any of your questions from Monday through Friday between 9:30 am and 6:00 pm (PST) and from Saturday through Sunday between 9:30 am and 5:00 pm (PST). The office can be reached at 604-973-5555 where you may leave a message. You can also fill out the form available on our Contact Us page, or email us at:


Do I need storage insurance?

Key Self Storage provides basic insurance coverage, Clients may choose to provide extra insurance through their provider.

What are my payment options?

At Key Self Storage, you can pay in person, online through our website, or via Automated Payment Plan. We accept all 3 major credit cards – Visa, Master Card, and American Express. For hassle-free account management and extra convenience, we also give you the option to pre-authorize your monthly payments either by credit card or debit, so you’ll never have to worry about missing a payment, or incurring late fees.

Will I be able to access my storage unit when the offices are closed?

Absolutely! Key Self Storage access hours are every day from 6:00 am – 10:00 pm. Just remember to bring your access code so that you can enter the facility.

Do I need to sign a contract in order to rent a space?

To give our customers maximum flexibility, we do not require a fixed-term contract. In practice, this means that you have the freedom to rent a storage unit for as little or as long as you wish. You are required to sign a rental agreement at the time you move in, which continues on a month-to-month basis until you decide to move out.

Storage Units

What do I do if I lose the key to my storage unit?

Don’t panic! If you lose the key to your storage unit, we will need to remove the lock during our office hours. You must notify the manager of the situation so that you can make the appropriate arrangements at the facility. Please be aware that additional costs may be involved.

Can I get extra copies of my storage key?

Short answer – it depends on the type of lock you choose. If you have secured your unit with a standard padlock, the padlock key can be copied anywhere that offers key-cutting services. If you’re using a cylinder lock, they have a special type of key that cannot be replicated, so in this case, you can only use the keys that came with the original lock. If you have lost your keys, please see the above question and speak to the manager about how to replace your unit lock.

Can I share access to my storage unit with someone else?

Yes! You can specify anyone you’d like to authorize to access the storage unit within your lease. For everyone’s safety, please ensure that such individuals have your unit’s current access code and a key to the lock. Key Self Storage will not provide access codes or open locks for anyone.


Are there any items that are prohibited in storage?

Yes. We do not allow hazardous items, as they pose various risks when placed in storage, and could increase the risk of damage to your goods and the goods of others, directly or indirectly. For a full list of items we do not allow, please see the items clearly outlined in our lease agreement, but common examples include food, which attracts pests, other perishable goods, flammable materials such as propane, or materials with risk of explosion, such as firearms and ammunition, or paint canisters. Tenants are also prohibited from storing hazardous materials anywhere on our premises. If you have any additional questions or concerns, please contact the rental office or property manager directly for further information.

Can I store my vehicle in any condition?

Short answer: no. If you are planning on storing a vehicle or trailer in a parking space, the vehicle or trailer must be in drivable and/or roadworthy condition.

Do I need to insure my vehicle while it’s in storage?

Yes, all vehicles that are stored with us must have up-to-date proof of insurance through your vehicle insurance provider.

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